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Return and exchange notice

Return and exchange notice

Oovmall sincerely suggest every respected customer to read the following regulations carefully before purchase:
1.Product returns must be via one of Oovmall's approved shipping methods and return address; our Support Center can provide you with further details.
2.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. 
3. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item.

After this the refund time will depend on the payment method. Please see below for details: 
-PayPal refunds may take up to 48 hours to process and appear in your account. 
  -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

 
 -The outer packing is broken or out of shape 
1. Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Email us with pictures attached of the received items/package and detailed information to describe the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case. 
3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

-The outer packing is in a good shape while the item is not working 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

 
Items Missing on Arrival

1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will send you the missing item of the package.

 
Note: 
1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.

 
Items Wrong on Arrival

If the item you received is completely different from the one you ordered, e.g. different color, different model etc. 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will send you the correct item on the original order 
3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.


 
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